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Adactus Housing Association

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Customer Advisor (30.11.2018)

Reference: JIG-030

Location: Turner House, Leigh

Salary: £17,698 - £21,708 per annum. Salary Scale 12 - 20


Hours: 35 hours per week, Monday to Friday between the hours of 8.00am & 6.00pm as and when required by the business.

Please note, this position is fixed term for 6 months, subject to probationary period.

Jigsaw Homes Group was created on 3rd April 2018 following the merger of New Charter Group and Adactus Housing Group. Jigsaw is now one of the largest housing groups in England with more than 33,000 homes across the North West and East Midlands, employing over 1400 employees.  Our main social purpose is to provide quality homes as solid foundations for people to thrive for the rest of their lives.

We are a lively CCA accredited contact centre with a passion for customer satisfaction.  Our customer services officers are the first point of contact for the Group helping customers to resolve repairs, rents and rehousing issues.  If you have experience of handling a high volume of calls and work well under pressure, you are the type of person we are looking for to join our vibrant team.

Within this role you will provide an effective and high quality service in our contact centre for customers telephoning the Group and administer repairs requests and housing applications.

In return Jigsaw Homes Group offer 24 working days holiday per annum (rising with extended service and additional leave given for the Christmas closure), occupational sick pay, flexible working, on-site gyms, access to the Social Housing Pension Scheme, Simply Health membership, enhanced maternity/paternity leave and training/development opportunities.

If you would like an application form and information pack please contact us either via our recruitment line on 01942 604 292 or by email to or apply on-line at our website Please note you must apply via our application form, we do not accept CV’s.

Please click here for Job Description & Person Specification

Closing Date: 12 noon, Wednesday 2nd January 2019

Click here >> for the Application Guidance Notes, our Equality & Diversity Policy and if you wish to apply by post.

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