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Adactus Housing Association News

 

Category Archives: consultation

November 20th, 2018

Find out if our customers feel prepared for the changes to welfare benefit, in particular Universal Credit. The responses to our Jigsaw Rewards survey helped us to understand the support needs of our customers and the best ways to provide information. Click here to view here for the results

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August 7th, 2018

On 25th July, the Jigsaw Rewards scrutiny panel on damp and condensation met in Leigh for a final time to finish their scrutiny exercise. The main purpose of the final meeting was to give scrutiny panel members the opportunity to look in detail at the final report produced by the Chief Executive’s department, consider the recommendations, and add their own recommendations too. Click here to view the notes from the meeting. The final set of recommendations is now being forwarded to the boards of …

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July 20th, 2018

The final scrutiny report on damp and condensation has just been published.  Following on from the scrutiny panel’s interim meeting, our Internal Affairs team has been busy gathering further evidence to present to the scrutiny panel at their meeting on 25th July 2018.  Their report, which includes recommendations, is now available to view: Click here to download the report as a pdf. Tell us what you think of the report and recommendations! We are very keen to hear the dviews …

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March 13th, 2018

We recently ran an Adactus500 survey to consult with members about their experience of using Web Chat.  Last year we successfully implemented new contact centre software, activating the Web Chat feature is the next phase of this project. Members were asked to give examples of when they had used web chat services and to rate their experience. A total of 56 respondents completed the survey.  Members told us they mostly use webchat for technical support or checking information, whilst requesting …

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March 2nd, 2018

We are very happy to report that the Adactus500 Scrutiny exercise on health and safety has been successfully completed. The scrutiny panel, made up of ten residents from across the Adactus Group, met over three meetings between September and December 2017 and produced a set of recommendations for our board members to consider. These recommendations, and the response to them from Adactus management, were presented to the performance, scrutiny and audit committee earlier this month. The committee approved the action plan and improvements are being implemented over …

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Adactus Housing Group Ltd
Turner House, 56 King Street, Leigh,
Lancs, WN7 4LJ
Connect 0300 111 1133