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Adactus Housing Association

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Last updated 16/01/2019

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  • Overview

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    Winter weather can sometimes be harsh to your home.  During particularly cold spells the risk of frozen pipes and bursts increases considerably and can cause damage to your property.

    You can easily prevent this by being prepared.  A few simple steps could help protect your home and family.  

    Start making preparations now to stay ahead of the big freeze.

  • Locate your stop tap

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    If you do not know the location of your mains water stop tap you could:

    • Ask your neighbours; generally stop taps are located in the same position in similar properties

    • Check, under your kitchen sink

    • Check in the meter cupboards

    • Check near the rear door.

    Once you have located your stop tap, label it and make sure that each member of your household knows where the valve is and how to shut it off in case of an emergency.

  • Keep your property warm

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    Keep your heating on for longer on a low temperature setting.  You do not have to turn your home into a sauna to prevent pipes freezing.

    If you turn your room thermostat low this should help prevent pipes from freezing.

    If you are leaving your property empty for any period of time, leave the heating on low to prevent pipes from freezing.

  • How to fix a frozen condensate pipe

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    Cold weather conditions can cause the external condensate pipe to freeze.  This can cause condensing boiler to stop working.

    If your boiler starts developing random faults, which are preventing your central heating or hot water from operating as normal, then it may be worth looking to see if your boiler is being affected by a frozen condensate pipe.

    Here’s our troubleshooting guide to dealing with a frozen condensate pipe.

    Diagnosis
    First, you need to establish if the issue is actually the frozen condensate pipe. If your condensate pipe is frozen then your boiler will likely show either some flashing lights or some form of fault code. It’s advisable to check the manufacturer guidance that will have been supplied with your boiler to see if the code relates to a frozen pipe problem. Other telltale signs include the sound of a “slurping watery” sound when your boiler is providing heat or hot water.

    Reset Boiler
    It is worth resetting your boiler to see if the issue that was present has now resolved itself. If the pipe was frozen but has since thawed then the errors present on your boilers display may no longer be there. Try resetting your boiler, if the fault indicators are still present then it’s time to try and check outside.

    ***IF YOU ARE UNABLE TO GO OUTSIDE TO CHECK OR THE WEATHER CONDITIONS ARE TOO DANGEROUS, PLEASE CONTACT US***

    Locate External Pipe (outside)
    The condensate pipe removes water from the boiler. As such, you will likely find a white or grey plastic pipe coming from the location of your boiler to the outside wall of the property. In some installations the amount of pipework that runs external to the property can be fairly long. As a large amount of the pipe is exposed to the outside conditions, when the weather turns cold the pipe may get blocked and any water within the pipe will freeze and turn to ice. Sometimes it will be obvious that the pipe is frozen however in other cases the symptoms will be more subtle, hidden away within the pipe itself. 

    Time to Thaw

    ***PLEASE ONLY FOLLOW THESE INSTRUCTIONS IF YOU ARE ABLE TO CARRY OUT THE TASK***

    The easiest way to deal with a frozen condensate pipe is to put it in contact with warm water. A couple of jugs of warm water, using a plastic jug, poured over the exterior of the pipework is a great remedy. Increasing the temperature within the pipe can cause the ice blockage to subside. If you don’t have a plastic jug then you could also try a warm flannel or hot water bottle. It’s important that you refrain from using boiling water, as this will likely melt the ice quicker, you risk causing more damage as the extreme contrast in temperatures may cause the plastic pipe to crack.

    ***NEVER GO UP A LADDER, CHAIR OR BIN TO UNFREEZE A CONDENSATE PIPE.  IF THE GROUND CONDITION IS ICY, DO NOT ATTEMPT TO UNFREEZE THE CONDENSATE PIPE***

    Reset Boiler
    With the frozen blockage hopefully now dealt with, it should be a simple matter of returning to your boiler and hitting the reset button. If the fault signals are still present then please contact us to arrange an engineer visit.

  • Water Supply

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    If you have had to turn off your water, for drinking/cooking purposes please purchase bottled water.

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  • 12/12/2018

    Updated by Elesh Makwana on 12/12/2018 14:36:06

    Comment: Added a new chapter "How to Fix a Frozen Condensate Pipe".

    Details: (show)

    Chapter title changed from "Frozen Pipe" to "How to fix a frozen condensate pipe".
    Chapter titled "How to fix a frozen condensate pipe" content changed.
    Group assignment removed: "".

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  • 14/01/2016

    Updated by Sam Ryan on 14/01/2016 15:04:05

    Comment: edited text

    Details: (show)

    Chapter titled "Locate your stop tap" content changed.
    Chapter titled "Water Supply" content changed.

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  • 14/01/2016

    Updated by Athanasios Protopapas on 14/01/2016 09:51:28

    Comment: Minor amends to content

    Details: (show)

    Chapter titled "Overview" content changed.
    Chapter titled "Locate your stop tap" content changed.
    Chapter titled "Keep your property warm" content changed.
    Chapter titled "Frozen Pipe" content changed.

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  • 13/01/2016

    Updated by Sam Ryan on 13/01/2016 15:46:03

    Comment: created document

    Details: (show)

    New Document created; title:"Frozen Pipes", subTitle:"", cover image:"frozen pipe.png".
    New Chapter added; title:"Overview" image:"" order:"1".
    New Chapter added; title:"Locate your stop tap" image:"" order:"2".
    New Chapter added; title:"Keep your property warm" image:"" order:"3".
    New Chapter added; title:"Frozen Pipe" image:"" order:"4".
    New Chapter added; title:"Water Supply" image:"" order:"5".

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