This information is for:
Adactus Housing Association, Beech Housing Association, Chorley Community Housing, Miles Platting

How will we use the information about you?

We use your personal information to:

  • Enable us to provide you with accommodation and to communicate with you
  • Provide social and other types of housing
  • Provide home ownership products
  • Undertake Property and grounds maintenance and repairs
  • Manage your housing, tenancy/lease and accounts as your landlord or provider of another service to you
  • Ensure that we meet all our legal and statutory duties such as those which apply under the Equality Act, Fire safety etc and those owed to our funders and regulators
  • Promote equal opportunities and fair treatment for all our customers
  • Provide information (e.g. about products and services) you request from us
  • Help with crime prevention, prosecution of offenders and resolve disputes
  • Prevent and detect fraud and money laundering
  • Promote safety and the quiet enjoyment of our neighbourhoods and communities in our capacity as social housing providers
  • Engage with customers and make improvements to our products and services
  • Improve services by gathering your feedback in automated surveys
  • To protect individuals from harm as part of our safeguarding and other obligations
  • Provide you with welfare services including advice and appropriate support
  • Provide support for elderly and vulnerable customers
  • Keep in touch with our customers, understand your needs and preferences and invite you to events.
  • Carry out research and to provide anonymised information to help improve our services.