This information is for:
Adactus Housing Association, Beech Housing Association, Chorley Community Housing, Miles Platting

What information do we collect about you and how?

We hold personal data such as your household’s names, dates of birth, contact details and records of any transactions such as payments or requests for information as well as sensitive personal data such as gender, ethnicity, religion or other beliefs, sexual orientation and medical history.

We may collect information about you in a variety of ways including (and this list is not exhaustive):-

  • we receive a nomination from a local authority or referring partner;
  • various forms, and contracts (such as application forms, tenancy agreements, etc);
  • you apply to become a customer; we obtain information to determine your housing needs and in order to help us assess your application we may take up references from other housing providers/private landlords, your mortgage lender (if you own/have owned your own home), the Police, the Probation Service, support workers, social workers, mental health workers and credit reference agencies;
  • you become a customer including when you select an offer of one of our properties; we will also need your bank details, benefit and council tax information;
  • request any of our services;
  • you voluntarily complete our customer surveys;
  • Provide feedback or make a complaint;
  • Make an application and become a member of staff;
  • Make an application and become a Board member;
  • Our officer/agents/contractors attend appointments with you;
  • You contact us or use our services and we note any action taken, for example logging repairs, so that we have a record of what happened;
  • We engage in other aspects of routine contact with you;
  • from support agencies and third parties which relates to you;
  • from people associated with you such as family, friends and neighbours;
  • through your use of our websites, social media sites and self-service portal;
  • We may take photographs at events organised and hosted by Jigsaw or one the companies within the Jigsaw Homes Group.  The images would be used on websites of Jigsaw Homes Group Limited including any of its subsidiaries, in brochures and other publicity material (such as newsletters) and may be provided to the media for publication in local or national newspapers.  You will always be given the option not to be included in a photograph and use of any images would only be with your consent.
  • recorded calls to and from our landlines in Connect (our Contact Centres), all telephone calls made to our Contact Centre are recorded and are used to train and coach staff and improve the services that we provide to you;
  • at some schemes and offices we have CCTV cameras to record events in public areas and we monitor and collect visual images for:-
    • Security reasons
    • Prevention and detection of crime; and
    • Staff safety and monitoring purposes.


Please be aware that if you provide us with personal information relating to members of your family or your associates we will assume that you do so with their knowledge and consent.

It is important that you notify us of any changes to your personal information as soon as possible so that we can contact you easily.