This information is for:
Adactus Housing Association, Beech Housing Association, Chorley Community Housing, Miles Platting

Overview

We are committed to safeguarding the privacy of our website visitors.  This policy sets out how we will treat information that we gather about your activities on our websites.

What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any rent payments or repairs orders;

(c) any other information that you choose to send to us using our website forms.

About cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or to help them work more efficiently, as well as to provide information to the owners of the site.

We use a small number of cookies on our sites but they do not collect any personal information about you, we have outlined below the cookies set and what these do.  Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

We use Google Analytics to analyse site usage.  This includes how our users arrive at our sites, what they do on the sites, what browser they are using and what operating system they use.  The Google Analytics data collected via the pages of our sites, is not tied to personally identifiable information.

We operate an ‘implied consent’ policy which means that we highlight our practice and then assume that by using our sites you are happy for us to use cookies. If you are not happy with this approach you are able to block or delete our cookies (see http://www.aboutcookies.org/ for details about how to change your web browser settings).

Our sites that use cookies are:

 

http://www.adactushousing.co.uk/

http://aha.adactushousing.co.uk/

https://www.aksahomes.co.uk

http://beech.adactushousing.co.uk/

http://www.chorleych.co.uk/

https://customerhub.newcharter.co.uk/site/public-connection/welcome

https://www.gedlinghomes.co.uk

http://www.newcharter.co.uk 

https://www.newcharterhomes.co.uk 

http://www.milesplatting.co.uk/

https://connect.adactushousing.co.uk/site/public-connection/welcome

https://connect.adactushousing.co.uk/site/public-connection/registertenant

https://www.allpayments.net/allpayments/

https://thp.org.uk/

https://www.snugghomes.co.uk

 

How we use cookies

The circumstances in which we use cookies are as follows:

Our "Session" Cookies

These cookies are stored for the duration of your visit to our websites.  They are essential to the proper functioning of some parts of our site such as our Information pages, the Adactus500 site and our online services where some memory of your activity on our webpages is needed. You may delete and block all cookies from our sites, but these parts of our sites will then not work correctly.  You can read more information about session cookies and what they are used for at: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Our “Persistent” Cookies for Site Analytics and Performance
These cookies remain on your computer after you have visited our websites.  They are used to collect information about how visitors use our sites. We use the information to compile reports and to help us improve the sites. The cookies collect information in an anonymous form, including the number of visitors to the sites, how visitors have come to the sites from and the pages they visited.  You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html  To opt out of being tracked by Google Analytics across all websites visithttp://tools.google.com/dlpage/gaoptout.

Social buttons
On many of the pages of our sites you will see ‘social buttons’.  These enable users to share or bookmark the web content with other people via social networking such as Facebook and Twitter.  In order to implement these buttons, and to connect them to the relevant social networks and external sites, our websites run scripts from domains outside of our sites. You should be aware that these sites are likely to be collecting information about your activity on our sites.  If you click on any of our social buttons, these sites will be registering that action and may use that information.  In some cases, if you are already logged in to some of these services, such as Facebook, these sites will be registering the fact that you are visiting our sites, and collecting information on the specific pages you are viewing, even if you don’t click on a button to 'share' or 'like' the content. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Payment service provider
We use allpay to process your payments online.  You should be aware that allpay will be using cookies.  Please check allpay’s privacy policy and find out how to opt out, or delete, such information.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this web privacy policy, our privacy policy or in relevant parts of the website.
We may use your personal information to:

(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) record payments, repairs orders or requests to change you personal data that you have made via the website;
(e) send you general commercial communications;
(f) send you email notifications;
(g) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(h) deal with enquiries and complaints made by or about you relating to the website;
(i) publish your comments that you have made on our blog articles;
(j) contact you to respond to enquiries or complaints. 

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers 'Sage pay' and 'All pay'. You should only provide your personal information to 'Sage pay' and 'All pay' after reviewing their privacy policies. We will share information with 'Sage pay' and 'All pay' only to the extent necessary for the purposes of processing payments you make via our website.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our host's secure (password- and firewall- protected) servers. All financial electronic transactions you make to or receive from us will be encrypted.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

If you use our online services, you are responsible for keeping the password and user details confidential. We will never ask you for your password.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

Your rights

You have the right to access any personal information we hold about you. There is a formal process for this known as a Subject Access Request (SAR).  If you would like to make a SAR please send a request in writing to dpo@jigsawhomes.org.uk or in a letter to our Group registered office address below.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to dpo@jigsawhomes.org.uk or by post to Data Protection Officer, Jigsaw Homes Group Ltd, Cavendish 249, Cavendish Street, Ashton-under-Lyne OL6 7AT.

Data controller

The Data Controller is the company that decides the purpose for and the way in which any personal data is processed, Jigsaw Homes Group Limited and certain of its subsidiaries are data controllers registered with the ICO and details of all of the subsidiaries are set out below.

Adactus Housing Association
ICO registration number: Z1657414
Registered as a Community Benefit Society with FCA registration number: 16668R
Housing Regulator registration number: LH0131

Aksa Housing Association Limited
ICO registration number: Z8673690
Registered as a Community Benefit Society with FCA registration number: 27003R
Housing Regulator registration number: LH3917

Beech Housing Association Limited
ICO registration number: Z9332739
Registered as a Community Benefit Society with FCA registration number: 24230R
Housing Regulator registration number: SL3463

Chorley Community Housing Limited
ICO registration number: Z9847037
Registered as a Community Benefit Society with FCA registration number: 30155R
Housing Regulator registration number: L4487

Gedling Homes
ICO registration number: Z1599688
Company number 5975258
Charity Commission number 1126523
Housing Regulator registration number L4532

Jigsaw Homes Group Limited
ICO registration number: Z832622X
Registered as a Community Benefit Society with FCA registration number: 29433R
Housing Regulator registration numbe: LH4345

New Charter Building Company Limited
ICO registration number: Z464714X
Company number: 3807120

New Charter Homes Limited:
ICO registration number: Z1599674
Company number 3807022
Charity Commission number 1146435
Housing Regulator registration number: LH4266

Threshold Housing Project Limited
ICO registration number: Z6749053
Company number: 2899314
Charity Commission number: 1054029

The registered office address for the above companies is:
Cavendish 249
Cavendish Street
Ashton-under-Lyne
Lancashire
OL6 7AT

except that the registered offices for Adactus HA, Beech HA and Chorley CH are:
Turner House
56 King Street
Leigh
WN7 4LJ

In most cases the Data Controller will be the landlord responsible for your personal data as a tenant or the company who you are in receipt of any other services from.  If you are in any doubt as to who your Data Controller is please get in touch with our Data Protection Officer.