This information is for:
Adactus Housing Association, Beech Housing Association, Chorley Community Housing

Overview

We are committed to safeguarding the privacy of our website visitors; this policy  sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any rent payments or repairs orders;

(c) any other information that you choose to send to using our website forms.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use a small number of cookies on our sites but they do not collect any personal information about you, we have detailed below the cookies set and what these do.  Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

We use Google Analytics to analyse site usage.  This includes how our users arrive at our sites, what they do on the sites, what browser they are using and what operating system the use. However, this analytics data collected in the pages of our sites, is not tied to personally identifiable information.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then:

- you should either not use our sites, or you should block or delete our cookies having visited the sites.  Our sites that use cookies are:
http://www.adactushousing.co.uk/
http://aha.adactushousing.co.uk/
http://beech.adactushousing.co.uk/
http://www.chorleych.co.uk/
http://tenants.adactushousing.co.uk/newsite/login.html
https://www.allpayments.net/allpayments/

- disable cookies by changing your browser settings.  http://www.aboutcookies.org/

"Session" Cookies
These cookies are essential for parts of our sites to operate. You may delete and block all cookies from our sites, but parts of our sites may then not work.  More information on session cookies and what they are used for at: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

“Persistent” Cookies for Site Analytics and Performance
These cookies are used to collect information about how visitors use our sites. We use the information to compile reports and to help us improve the sites. The cookies collect information in an anonymous form, including the number of visitors to the sites, where visitors have come to the sites from and the pages they visited.  You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Social buttons
On many of the pages of the sites you will see ‘social buttons’.  These enable users to share or bookmark the web pages.  There are buttons for Facebook and Twitter.  In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our sites. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our sites.  So if you click on any of these buttons, these sites will be registering that action and may use that information.  In some cases these sites will be registering the fact that you are visiting our sites, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Payment service provider
We use Allpay to process your payments online.  You should be aware that Allpay is likely to be collecting information about what you are doing all around the internet, including on the adactushousing site. Please check Allpay’s privacy policy and find out how to opt out, or delete, such information.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.#

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:

(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) record payments, repairs orders or requests to change you personal data that you have made via the website;
(e) send you general commercial communications;
(f) send you email notifications;
(g) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(h) deal with enquiries and complaints made by or about you relating to the website; and
(i) OTHER USES.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers 'Sage pay' and 'All pay'. You should only provide your personal information to 'Sage pay' and 'All pay' after reviewing their privacy policies. We will share information with 'Sage pay' and 'All pay' only to the extent necessary for the purposes of processing payments you make via our website.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our host's secure (password- and firewall- protected) servers. All financial electronic transactions you make to or receive from us will be encrypted.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to webmaster@adactushousing.co.uk or by post to Adactus Housing Group Ltd, Webmaster, Turner House, 56 King Street, Leigh WN7 4LJ.

Data controller

The data controller responsible for our website is the Group ICT Manager.