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Adactus Housing Association

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Last updated 22/02/2018

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  • Overview

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    All members of the Group Structure work to help deliver a group business plan.  The business plan translates the Group's shared corporate mission into a long-term vision, measurable objectives and medium term goals.  Projects are proposed each year to deliver short-term action to work towards achieving our goals.

    Business plan progress is reported to the board quarterly and its content is formally reviewed at board strategy events every six months.  A revised plan is agreed at the start of each financial year.

    The rest of this article summarises the current business plan's content.

  • Mission

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    The members of the Group Structure share similar Objects within their Company Rules which state that the Group’s members will:

    “Carry on for the benefit of the community the business of providing housing, accommodation, and assistance to help house people and associated facilities and amenities”

    This is the basis for the Group’s Mission shown below:

    Corporate Mission

     

    “To build, acquire and manage safe, warm and affordable housing predominately for those who are unable to pay market rates.”

    “To respond effectively to the demands of our customers.”

    “To make a difference in neighbourhoods by levering in resources and helping to focus community activity.”

     

  • Long-term Vision

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    The Group’s long-term Vision is framed by efforts to achieve Quality, Expansion and Diversity (QED) through its activities.  The diagram highlights how each of these aspects of the Group’s Vision are interlinked.  For example, Quality is raised through an appreciation of the Diversity of customer needs and effective investment of the efficiency savings afforded through Expansion.

    Quality

    The number one priority for customers is the quality of the homes we provide.  In future years, the Group's members will seek to maintain a high quality portfolio of properties by both building or acquiring new homes and also disposing of lower-quality properties as necessary.

    Experience has proven the importance of having enough financial resources to deal with political and economic change.  In future years, the Group’s focus will therefore remain on the tight control of its principal costs (staffing, maintenance and borrowings) and on making the best of the savings afforded through group services and partnership working.  The development of group services has now matured and so the strategic aim in the coming years will be to attract new members to the Group to make the most of economies of scale in the provision of group services.

    The Group will focus its resources on providing effective maintenance services and will retain much of these services in-house providing that Value for Money can be demonstrated.   Whilst the Group will aim to meet customer wants in other areas, it will not do so without due consideration of its obligations to wider society to use its resources to increase the supply of affordable housing and the emphasis will therefore be on the provision of tight, focused and effective services.  The Group will look to procure the provision of some non-core services through partnerships and consortia.

    Developments in handling customer contact elsewhere will be keenly monitored, with the banking and utilities sectors of particular interest to the Group given their similarly diverse customer base.  Relatively few customers now contact the Group’s members face-to-face and so the medium term focus will be to increase the resolution of queries over the telephone, to provide options for customer self-service and to rationalise the Group’s office structure.  This will enable staff in the field to focus on priority customers and provide services in their homes.

    The Group will take a cautious approach to implementing new technologies and will invest in reliable and relatively mature technologies that meet the requirements of, or add to, the business.

     

    Expansion

    Providing and managing housing is why the Group exists.  Over recent years, growth has had the added benefit of acting as a catalyst to achieve savings, improve services and to retain and develop quality staff.  The Group therefore intends to achieve further growth in future years.

    There is likely to remain a keen demand for affordable housing in the North-west region and the Group will build on its reputation as a first-class developer to help address this demand.

    The Group will focus its development activities in the North-west of England in existing areas of its operation or in areas where the Group has a clear strategy to achieve a critical mass of units.  The Group will aim to increase its geographic diversification to reduce the risk of changeable grant availability in particular local authority areas and will therefore also consider growth opportunities further afield.  In the medium term, the Group aims to increase its development programme to c 650 units per annum.

    The Group will aim to be an attractive partner for other housing associations who may wish to merge, join the group structure or purchase central or shared services through partnership arrangements.  

    The Group will also seek to utilise its experience of stock transfer and private finance initiative projects although these opportunities are likely to be limited in the medium term.

    The Group will seek to rationalise its more scattered stock holdings in areas where there is evidence of high operating costs and limited potential for further consolidation.

    In future years, the Group will take a cautious approach to undertaking new commercial activities and will remain focused on the core activities of providing new housing, managing tenancies and maintaining its assets.

     

    Diversity

    In future years, the Group’s customer base will become increasingly older on average.  The Group will therefore seek to review and develop its property and services to ensure that these remain relevant and in demand to both able and disabled older people.

    The Group works in some areas which have historically housed first generation immigrants and this pattern is likely to continue into the future.  The Group will therefore place an emphasis on understanding cultural sensitivities and providing services that can be tailored to these needs.

    Neighbourhood investment will be focused on key priority communities where the Group can make a real difference with its finite resources.

    The Group’s customers face particular neighbourhood-wide inequalities relating to safety, community facilities, education, and health in different areas.  The Group will aim to become a key partner with other agencies that have local strategic responsibility to help address such inequalities through targeted investment and activity.

     

  • Objectives and medium term Goals

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    The Group's shared Vision of QED provides the framework for its medium term Objectives and Goals as follows:

    Objectives

    Goals

    Q1. Maintain effective governance

    Ensure that the Group’s board members add value: recruit and train members to address skill gaps, understand and manage risk, and encourage involvement through board portfolios.

    Deliver effective tenant scrutiny: report 10 scrutiny reviews to audit committee in the three years to 31 March 2016.

    Q2. Provide Value for Money customer services


    Provide economic services: achieve consolidated operating costs of £
    3,463 per property managed by 31 March 2018.

    Provide effective services: maintain a Net Promoter Score of >30 to 31 March 2018.

    Attract and retain good staff: retain two star accreditation with Best Companies by March 2017.

    E1. Increase the size of the business through new group members, transfer or development


    Achieve growth: grow group to 14,500 units in the three years to by 31 March 2018.

    Make effective use of assets: achieve 8.4% per annum or better retained surplus on turnover to help fund new housing to 31 March 2018.

     

    D1. Provide targeted neighbourhood investment

     

    Invest at least £900,000 in community projects during the three years to 31 March 2017.

     

     
  • Priority Projects 2016/17

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    The board and senior management team will focus on delivering the following projects in 2016/17:

    • Tenant scruting project 1

    • Tenant scrutine project 2

    • Building team project
    • Miles Platting benchmark
    • Uneconomic void disposals
    • Arrears matrix
    • Communal area and street scape improvements
    • Develop cloud-based business continuity
    • Friction-free self service
    • Increase energy efficiency of exisitng homes
    • IT infrastructure
    • Machine learning
    • Money advisor case system
    • Responsive repairs improvements
    • Streamline connect
    • Targeted marketing
    • Tenants as sensors
    • Transaction-based website
    • Voids and lettings improvements
    • Best Companies 2017
    • Mobile working
    • AdCo value for money
    • Deliver HCA development contracts
    • Heylo
    • Housing for sale investigation
    • Management company template
    • Market rent housing investigation
    • Snugg Living
    • Asset and liabilities register development
    • Housing benefit impact analysis
    • Lancaster suupported schemes
    • Property returns system
    • Review financial efficiency of Group
    • Stock condition information
    • Temporary social housing review
    • Deliver social investment fund

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  • 22/02/2018

    Updated by Sam Ryan on 22/02/2018 10:41:08

    Comment: edit document

    Details: (show)

    Chapter titled "Overview" content changed.
    Chapter titled "Mission" content changed.
    Chapter titled "Objectives and medium term Goals" content changed.

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  • 14/03/2016

    Updated by Athanasios Protopapas on 14/03/2016 10:32:59

    Comment: Updated projects for 2016/17

    Details: (show)

    Chapter title changed from "Priority Projects 2015/16" to "Priority Projects 2016/17".
    Chapter titled "Priority Projects 2016/17" content changed.

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  • 02/04/2015

    Updated by Brian Moran on 02/04/2015 16:54:04

    Comment: Updated following board approval of new narrative of business plan in March. Note - financial targets for Goals will be reassessed in May and subsequently republished.

    Details: (show)

    Chapter title changed from "Vision to 2034" to "Long-term Vision".
    Chapter titled "Long-term Vision" content changed.
    Chapter titled "Objectives and medium term Goals" content changed.
    Chapter title changed from "Priority Projects 2014/15" to "Priority Projects 2015/16".
    Chapter titled "Priority Projects 2015/16" content changed.

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  • 04/06/2014

    Updated by Brian Moran on 04/06/2014 12:42:07

    Comment: Updated projects and financial targets following board approval of the 2014 Business Plan.

    Details: (show)

    Chapter titled "Objectives and medium term Goals" content changed.
    Chapter titled "Priority Projects 2014/15" content changed.

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  • 24/03/2014

    Updated by Brian Moran on 24/03/2014 19:26:32

    Comment: Corrected a typographical error.

    Details: (show)

    Chapter titled "Objectives and medium term Goals" content changed.

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  • 04/03/2014

    Updated by Brian Moran on 04/03/2014 11:44:03

    Comment: Updated following board approval of new business plan content for 2014/15. Please note financial targets will be updated in May.

    Details: (show)

    Chapter titled "Mission" content changed.
    Chapter title changed from "Vision to 2033" to "Vision to 2034".
    Chapter titled "Vision to 2034" content changed.
    Chapter titled "Objectives and medium term Goals" content changed.
    Chapter titled "Key risks" has been set to Inactive.
    Chapter title changed from "Priority Projects 2013/14" to "Priority Projects 2014/15".
    Chapter titled "Priority Projects 2014/15" content changed.

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  • 05/06/2013

    Updated by Athanasios Protopapas on 05/06/2013 14:33:29

    Comment: Added new image and improved resolution of inherent risk map

    Details: (show)

    Document Cover Image changed from "B PLAN SUB SEC IMAGE.jpg" to "Business Plan 2013.jpg".
    Chapter titled "Key risks" content changed.

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  • 05/06/2013

    Updated by Brian Moran on 05/06/2013 13:33:25

    Comment: Updated the Objectives and Goals following board approval of the final draft of the business plan.

    Details: (show)

    Chapter titled "Mission" content changed.
    Chapter titled "Objectives and medium term Goals" content changed.
    New Tag assigned "corporate plan".

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  • 28/02/2013

    Updated by Brian Moran on 28/02/2013 13:14:53

    Comment: Updated following board approval of 2013-33 business plan during February 2013 board cycle. Note Objectives have not yet been updated here - these will be finalised in May 2013.

    Details: (show)

    Chapter titled "Mission" content changed.
    Chapter title changed from "Vision to 2032" to "Vision to 2033".
    Chapter titled "Vision to 2033" content changed.
    Chapter titled "Objectives and medium term Goals" content changed.
    Chapter titled "Key risks" content changed.

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  • 17/07/2012

    Updated by Elesh Makwana on 17/07/2012 14:43:11

    Comment: Table amended to 100%

    Details: (show)

    Chapter titled "Mission" content changed.
    Chapter titled "Objectives and medium term Goals" content changed.

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  • 25/05/2012

    Updated by Admin on 25/05/2012 11:18:23

    Comment: Updated content following board approval of 2012 Group Business Plan.

    Details: (show)

    Document Cover Image changed from "BPLAN 300x175.jpg" to "".
    Chapter titled "Mission" content changed.
    Chapter title changed from "Vision to 2031" to "Vision to 2032".
    Chapter titled "Vision to 2032" content changed.
    Chapter titled "Objectives and medium term Goals" content changed.
    Chapter title changed from "Priority Projects 2011/12" to "Priority Projects 2012/13".
    Chapter titled "Priority Projects 2012/13" order changed from "5" to "6".
    Chapter titled "Priority Projects 2012/13" content changed.
    New Chapter added; title:"Key risks" image:"" order:"5".

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  • 21/10/2011

    Updated by Admin on 21/10/2011 14:17:55

    Comment: Added images, made minor improvements to the text.

    Details: (show)

    Document Cover Image changed from "" to "BPLAN 300x175.jpg".
    Chapter titled "Overview" content changed.
    Chapter titled "Vision to 2031" image changed from "" to "QED 246 x 144.jpg".

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  • 21/10/2011

    Updated by Admin on 21/10/2011 12:43:06

    Comment: new article

    Details: (show)

    New Document created; title:"Group Business Plan", subTitle:"", cover image:"".
    New Chapter added; title:"Overview" image:"" order:"1".
    New Chapter added; title:"Mission" image:"" order:"2".
    New Chapter added; title:"Vision to 2031" image:"" order:"3".
    New Chapter added; title:"Objectives and medium term Goals" image:"" order:"4".
    New Chapter added; title:"Priority Projects 2011/12" image:"" order:"5".

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