This information is for:
Adactus Housing Association, Beech Housing Association, Chorley Community Housing, Miles Platting

Contact us

Most people choose to contact us through our connect call centre service which is based at our head office in Leigh.  Connect has been assessed by the Customer Contact Association and has achieved their Global Standard.

The Group's Connect contact centre can be accessed by:

  • connect t: 0300 111 1133 (Calls are charged at the same rate as 01 and 02 numbers and can be included in your free or discounted calls package. (NB our 0845 505 3355 number remains operational and is a more economical option for callers with certain BT landline and Vodafone contracts.)
  • CCH t:01257 244800 for a local rate call from the Chorley area.
  • Via the connect website.
  • email: Please do not use for emergencies.
  • Facebook and twitter.

When contacting us by phone, you will be asked to select either,

1 if your call is about a repair or maintenance issue; or

2 if your call is about any other issue; or

3 to be connected to an automated rent payment service. You will need you payment card details and credit or debit card to use this service.

Calls may be recorded and used for training and security purposes. If you are requesting information about a tenancy or asking for a service, you will be asked for information to identify yourself. This is done for Data Protection Act purposes and to prevent and detect tenancy fraud.

Our normal office opening hours are Monday-Friday 8am-6pm.

For emergencies outside of these hours, please contact us using the above numbers and select the option for emergency contact.