This information is for:
Adactus Housing Association, Beech Housing Association, Chorley Community Housing

What we do

The members of the Adactus Group Structure are a group of housing associations that work closely together to provide and manage affordable housing for rent and shared ownership in the North West of England.

Our shared mission is:

“To build, acquire and manage safe, warm and affordable housing predominately for those who are unable to pay market rates.”

“To respond effectively to the demands of our customers.”

“To make a difference in neighbourhoods by levering in resources and helping to focus community activity.”

The members of the Adactus Group Structure work towards this mission by all helping to implement a group business plan.  They report their progress each year in their financial statements and in their annual reports.  Customers are also kept informed about activities through the news articles we post on our blog and the newsletters we regularly produce and post to our tenants and leaseholders.

Where we work

Our properties are located across the North West of England.  In the map below, darker colours show our concentrations of property.




  Key for property location map  

How we are run

The members of the Adactus Group Structure are each governed by a voluntary board of management.

The boards meet quarterly to make key decisions, help to shape the direction of each housing association, and monitor their performance.

It isn't easy to switch landlords so in performing their duties, each board of management draws on the needs and desires of customers identified through our extensive resident involvement activities.

The members of the Adactus Group Structure believe that transparency in decision-making helps to drive good governance and is a key component in ensuring the effective co-regulation required by our regulator, the Tenant Services Authority.  To this end, we publish our board papers online and blog about the key decisons taken.  We also undertake extensive customer involvement and research through the range of means set out in our Resident Involvement Framework.

We believe we are leading the way with our implementation of innovative resident involvement ideas such as the Neighbourhood Fund and the Adactus500.

The members of the Adactus Group Structure share senior staff whose job is to run each organisation within the business plan, strategies and policies agreed by the board.

How we get and spend money

Our major source of income is from the rents we charge on our properties.  We use this money to cover our big costs which are costs associated with the repairs and maintenance of our properties, building new properties, our staffing and our loan repayments.  Our Financial Statements detail all of our financial ins-and-outs.

When we build new properties we normally receive some government grant via the Homes and Communities Agency to put towards our own cash or borrowings.  This helps make the development financially stack-up so that it can be let at affordable rents.

We publish our development expenditure in order to demonstrate that the government money we receive is being well spent.

How to make a complaint

We have clear policies in place to enable anyone to make a complaint about our organisation and for our tenants and leaseholders, or their neighbours, to report incidents of anti-social behaviour to us.

Contact us

Most people choose to contact us through our connect call centre service which is based at our head office in Leigh.  Connect has been assessed by the Customer Contact Association and has achieved their Global Standard.

The Group's Connect contact centre can be accessed by:

  • callconnect t: 0845 505 3355 for low rate calls from BT landlines with a BT contract.  Calls cost 1p to 10p per minute (plus standard connection charge).
  • mobileconnect t: 0300 111 1133 for affordable call rates from mobiles, non-BT landlines and BT landlines with a third party contract (e.g. TalkTalk).  Calls cost 5p to 30p per minute and can be included in your free or discounted calls package.
  • CCH t:01257 244800 for a local rate call from the Chorley area.
  • webconnect e: info@adactushousing.co.uk. Please do not use for emergencies.
  • Facebook and twitter.

When contacting us by phone, you will be asked to select either,

1 if your call is about a repair or maintenance issue; or

2 if your call is about any other issue; or

3 to be connected to an automated rent payment service. You will need you payment card details and credit or debit card to use this service.

Calls may be recorded and used for training and security purposes. If you are requesting information about a tenancy or asking for a service, you will be asked for information to identify yourself. This is done for Data Protection Act purposes and to prevent and detect tenancy fraud.

Our normal office opening hours are Monday-Friday 8am-6pm.

For emergencies outside of these hours, please contact us using the above numbers and select the option for emergency contact.

Head office location

 


View Larger Map

Adactus Housing Group Ltd
Turner House
56 King Street
Leigh
WN74LJ

Media and press enquiries

Weber Shandwick handle all media and press enquiries for all members of Adactus Housing Group.

Please visit the Weber Shandwick website for more details.

t: 0161 238 9415

f: 0161 228 3076

e: adactuspressoffice@webershandwick.com