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Adactus Housing Association

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Last updated 06/02/2017

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About Us

  • What we do

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    The members of the Adactus Group Structure are a group of housing associations that work closely together to provide and manage affordable housing for rent and shared ownership in the North West of England.

    Our shared mission is:

    “To build, acquire and manage safe, warm and affordable housing predominately for those who are unable to pay market rates.”

    “To respond effectively to the demands of our customers.”

    “To make a difference in neighbourhoods by levering in resources and helping to focus community activity.”

    The members of the Adactus Group Structure work towards this mission by all helping to implement a group business plan.  They report their progress each year in their financial statements and in their annual reports.  Customers are also kept informed about activities through the news articles we post on our blog and the newsletters we regularly produce and post to our tenants and leaseholders.

  • Where we work

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    We own and manage over 13,000 properties across the North West of England.  In the map below, darker colours show our concentrations of property. Click on the map for more details.

  • How we are run

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    The members of the Adactus Group Structure are each governed by a board of management.

    The boards meet quarterly to make key decisions, help to shape the direction of each housing association, and monitor their performance.

    It isn't easy to switch landlords so in performing their duties, each board of management draws on the needs and desires of customers identified through our extensive resident involvement activities.

    The members of the Adactus Group Structure believe that transparency in decision-making helps to drive good governance and is a key component in ensuring the effective co-regulation required by our regulator, the Homes and Communities Agency.  To this end, we publish many of our board papers online and blog about the key decisons taken.  We also undertake extensive customer involvement and research through the range of means set out in our Resident Involvement Framework.

    We believe we are leading the way with our implementation of innovative resident involvement ideas such as the Neighbourhood Fund and the Adactus500.

    The members of the Adactus Group Structure share senior staff whose job is to run each organisation within the business plan, strategies and policies agreed by the board.

  • How we get and spend money

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    Our major source of income is from the rents we charge on our properties.  We use this money to cover our big costs which are costs associated with the repairs and maintenance of our properties, building new properties, our staffing and our loan repayments.  Our Financial Statements detail all of our financial ins-and-outs.

    When we build new properties we normally receive some government grant via the Homes and Communities Agency to put towards our own cash or borrowings.  This helps make the development financially stack-up so that it can be let at affordable rents.

    We publish all invoiced expenditure over £99.99 in order to demonstrate that the government money we receive is being well spent.

  • How to make a complaint

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    We have clear policies in place to enable anyone to make a complaint about our organisation and for our tenants and leaseholders, or their neighbours, to report incidents of anti-social behaviour to us.

  • Contact us

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    Most people choose to contact us through our connect call centre service which is based at our head office in Leigh.  Connect has been assessed by the Customer Contact Association and has achieved their Global Standard.

    The Group's Connect contact centre can be accessed by:

    • connect t: 0300 111 1133 (Calls are charged at the same rate as 01 and 02 numbers and can be included in your free or discounted calls package. (NB our 0845 505 3355 number remains operational and is a more economical option for callers with certain BT landline and Vodafone contracts.)
    • CCH t:01257 244800 for a local rate call from the Chorley area.
    • Via the connect website.
    • email: info@adactushousing.co.uk. Please do not use for emergencies.
    • Facebook and twitter.

    When contacting us by phone, you will be asked to select either,

    1 if your call is about a repair or maintenance issue; or

    2 if your call is about any other issue; or

    3 to be connected to an automated rent payment service. You will need you payment card details and credit or debit card to use this service.

    Calls may be recorded and used for training and security purposes. If you are requesting information about a tenancy or asking for a service, you will be asked for information to identify yourself. This is done for Data Protection Act purposes and to prevent and detect tenancy fraud.

    Our normal office opening hours are Monday-Friday 8am-6pm.

    For emergencies outside of these hours, please contact us using the above numbers and select the option for emergency contact.

  • Head office location

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    View larger map

     

    Adactus Housing Group Ltd
    Turner House
    56 King Street
    Leigh
    WN74LJ

  • Media and press enquiries

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    Weber Shandwick handle all press enquiries for all members of the Adactus Housing Group.

    Please visit the Weber Shandwick website for more details.

    Contact:

    During the Weber Shandwick office hours (09:00am - 05:30pm) please contact Dean Gallagher on 0161 240 9002 or 07708 942838 email: adactuspressoffice@webershandwick.com

    Outside these hours please contact either Athanasios Protopapas on 07917 761208 or Chris Smith on 07766 993483.

     

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  • 31/01/2017

    Updated by Suzannah Robinson on 31/01/2017 11:55:08

    Comment: link added to connect website

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  • 11/10/2016

    Updated by Athanasios Protopapas on 11/10/2016 15:59:52

    Comment: Updated PR contact details

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    Chapter titled "Media and press enquiries" content changed.

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  • 30/06/2016

    Updated by Athanasios Protopapas on 30/06/2016 16:02:21

    Comment: Updated details for Out of Hours contacts.

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  • 23/12/2015

    Updated by Athanasios Protopapas on 23/12/2015 17:34:52

    Comment: Additional press enquiries contact

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  • 03/06/2015

    Updated by Athanasios Protopapas on 03/06/2015 12:01:50

    Comment: Updated Press Contact details

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  • 05/01/2015

    Updated by Athanasios Protopapas on 05/01/2015 10:13:00

    Comment: Updated press and media contacts

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    Chapter titled "Media and press enquiries" content changed.

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  • 06/11/2014

    Updated by Athanasios Protopapas on 06/11/2014 11:02:53

    Comment: Updated stock map with Tableau version

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  • 15/09/2014

    Updated by Athanasios Protopapas on 15/09/2014 17:09:44

    Comment: New contact added for Press Enquiries.

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  • 14/08/2014

    Updated by Athanasios Protopapas on 14/08/2014 13:48:26

    Comment: Updated contact details

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  • 06/01/2014

    Updated by Elesh Makwana on 06/01/2014 13:46:46

    Comment: Updated PR contact details.

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    Chapter titled "Media and press enquiries" content changed.

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  • 08/08/2013

    Updated by Athanasios Protopapas on 08/08/2013 17:12:24

    Comment: Updated stock map graphic

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  • 31/05/2013

    Updated by Brian Moran on 31/05/2013 12:51:51

    Comment: Minor updates and added searches for policies and strategies.

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  • 11/04/2013

    Updated by Brian Moran on 11/04/2013 17:05:25

    Comment: Removed the word 'voluntary' as board payment has been introduced at AHG. Deleted 'development expenditure' as this is included in all invoiced expenditure.

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  • 07/09/2012

    Updated by Chris Smith on 07/09/2012 13:49:04

    Comment: New Weber Shandwick contact number for press enquiries

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  • 19/07/2012

    Updated by Elesh Makwana on 19/07/2012 16:10:55

    Comment: Changed the map to 100%

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  • 19/07/2012

    Updated by Admin on 19/07/2012 10:51:04

    Comment: changing long and lat

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  • 19/07/2012

    Updated by Elesh Makwana on 19/07/2012 10:39:15

    Comment: Amended the map to 100%.

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  • 19/07/2012

    Updated by Admin on 19/07/2012 10:37:11

    Comment: Changing longitude and lat

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  • 19/07/2012

    Updated by Admin on 19/07/2012 10:36:16

    Comment: Changing longitude and latitude

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  • 19/07/2012

    Updated by Elesh Makwana on 19/07/2012 10:25:19

    Comment: Amended the about us map to 100%.

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  • 17/07/2012

    Updated by Admin on 17/07/2012 16:21:05

    Comment: Updated to link to publication of invoiced expenditure over £99.99

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    Chapter titled "How we get and spend money" content changed.

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  • 09/07/2012

    Updated by Elesh Makwana on 09/07/2012 14:15:12

    Comment: Image edited to 100%.

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  • 29/05/2012

    Updated by Admin on 29/05/2012 09:01:13

    Comment: Added property numbers to the article.

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  • 23/05/2012

    Updated by Admin on 23/05/2012 15:58:48

    Comment: long and lat

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  • 05/05/2012

    Updated by Chris Smith on 05/05/2012 18:59:18

    Comment: Update to Weber Shandwick contact number for May Bank Holiday weekend.

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    Chapter titled "Media and press enquiries" content changed.

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  • 21/04/2012

    Updated by Admin on 21/04/2012 17:27:14

    Comment: Changed a reference to the Tenant Services Authority following their replacement as regulator by the Homes and Communities Agency in April 2012.

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  • 29/03/2012

    Updated by Elesh Makwana on 29/03/2012 09:55:16

    Comment: Inserted an image of the map to work with the mobile site.

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    Chapter titled "Where we work" content changed.

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  • 09/01/2012

    Updated by Athanasios Protopapas on 09/01/2012 11:46:06

    Comment: Amended paragraph on How we spend our money following the publication of our Development Expenditure.

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    Chapter titled "How we get and spend money" content changed.

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  • 14/11/2011

    Updated by Admin on 14/11/2011 21:41:19

    Comment: Improved the map (now using the Google Fusion service instead of Batchgeo).

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    Chapter titled "Where we work" content changed.

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  • 22/10/2011

    Updated by Admin on 22/10/2011 17:56:02

    Comment: Added a sentence about the newsletters.

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  • 22/10/2011

    Updated by Admin on 22/10/2011 17:49:46

    Comment: added tag 'about us' to improved search results

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  • 21/10/2011

    Updated by Admin on 21/10/2011 12:47:31

    Comment: Highlighted that the financial statements contain reports on progress against business plan objectives.

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    Chapter titled "What we do" content changed.

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  • 18/10/2011

    Updated by Admin on 18/10/2011 20:40:18

    Comment: Clarified that neighbours of tenants and leaseholders can report incidents of anti-social behaviour to us. Added the word 'press' to 'media enquires' to help a search for 'press' retrun this page.

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    Chapter titled "How to make a complaint" content changed.
    Chapter title changed from "Media enquiries" to "Media and press enquiries".
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