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Adactus Housing Association

Customer information

Information for customers of Adactus Housing Association, Beech Housing Association and Chorley Community Housing can be found here.  Just use the powerful search to find what you want.

Most customer information is relevant to all of these companies.  If you want to see information that relates to only one company, please click on one of the links on the left or the logos below.

AHA logo   BHA logo   CCH logo

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Latest Articles

Contacting us out-of-office hours

Our connect contact service is open to take calls Monday - Friday, 8am - 6pm. We understand that these times are not convenient for everyone, or that someth...

Frozen Pipes

Winter weather can sometimes be harsh to your home.  During particularly cold spells the risk of frozen pipes and bursts increases considerably and can...

Anti Social Behaviour and Hate Crime Policy

Jigsaw Homes Group recognises the adverse impact anti-social behaviour can have on its tenants, residents and the wider neighbourhoods in which we operate. ...

Customer Contact Service Standards

The following standards set the expected timescales for responding to customer enquiries.  They cover established contact methods including teleph...

Paying Your Rent

Rent is due one week in advance from the Monday of each week from the start of your tenancy.  If you are a new tenant, your Lettings Officer will ...

Lettings

Our group members let over 3,000 homes every year and own property across the North West of England and the Midlands. Our homes are maintained to the h...

Neighbourhood Team

We’ve recently made some changes to our neighbourhood team which will now operate across all of our locations in the North West and East Midlands as p...

breathe

Following the launch of Jigsaw Homes Group, we made some changes to our neighbourhood team which now operate across all of our locations in the North West a...

Popular Articles

Contact Us

The Group's Connect contact centre can be accessed by:   Telephone Calling our Connect number, t: 0300 111 1133. Calls are charged at the same rat...

Board of Management

Jigsaw Group uses overlapped Boards to simplify its governance arrangements and to make the best use of the shared skill-set of our board members and direct...

Welfare Reform - What you need to know

The Welfare Reform Act was passed by Parliament in early 2012 and is set to completely change the way in which welfare benefits, including Ho...

Your Tenancy Agreement

Your Tenancy Agreement is an important legally binding document that details your rights and responsibilities as a tenant.  If you have any queries abo...

Lettings

Our group members let over 3,000 homes every year and own property across the North West of England and the Midlands. Our homes are maintained to the h...

Employment, Training & Skills Development

Adactus Housing Group provide a number of apprenticeship opportunities throughout the year and are hoping to increase the number of positions offered in the...

Paying Your Rent

Rent is due one week in advance from the Monday of each week from the start of your tenancy.  If you are a new tenant, your Lettings Officer will ...

Facebook and Twitter

With online social networking becoming ever more popular, The Group and its members and local neighbourhood teams maintain a presence on Facebook and Twitte...