Adactus Housing Association

Performance matters at Adactus and we are passionate about improving our standards. We continually monitor performance to assess how we are doing, see whether changes to service delivery have resulted in improvements and find out where we need to focus our attentions. The table in the image gallery (click on the image to view the table) presents key performance information for Adactus Housing Association (presented ‘Year to Date’-YTD) for the last financial year (2011/12) along with target and trend information …

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Click on the video to hear Paul Lees, Chief Executive of Adactus Housing Group outline the key decisions made at the February 2012 board meetings. You can view non-confidential board papers including the most recent performance reports by clicking on the ‘Download as PDF’ buttons below. We are committed to transparant governance and the board will be informed of your feedback. Please leave a comment below.

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The Adactus Housing Group has been awarded two-star status in the Best Companies accreditation 2012.  We also made number 26 of The Sunday Times Top 100 ‘Best Not-For-Profit Organisations to Work For’ published on Sunday 26 Feb 2012.  Our strengths are shown to include team unity and personal development. The Best Companies Accreditation has been established to acknowledge corporate excellence in the workplace.  The Accreditation is based on staff feedback and honours companies that use employee engagement as an integral part …

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Performance matters at Adactus and we are passionate about improving our standards.  We continually monitor performance to assess how we are doing, see whether changes to service delivery have resulted in improvements and find out where we need to focus our attentions. The table in the image gallery (click on the image to view the table) presents key performance information for Adactus Housing Association (presented ‘Year to Date’-YTD) along with target and trend information (e.g. whether performance is improving, remaining …

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‘Connect’, the association’s telephone contact service based at its head office in Leigh has been awarded the Customer Contact Association (CCA) Global Standard©.  CCA is the leading independent authority on contact centre strategies & operations. All aspects of the Association’s contact service operations have been reviewed against the rigorous CCA Global Standard© criteria from customer service to fraud prevention.    Connect has used the assessment to learn from best practice and continue to improve the service it provides to its tenants …

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