Adactus Housing Association

During the board meetings held in February and March 2012 it was agreed to publish a summary of complaint determinations made by board members at stage 3 of our complaints procedure. The following complaint was considered by a panel of the board in March 2012. Summary Ms P, a tenant of Adactus Housing Association, submitted a complaint regarding the Association’s failure to adhere to her preferred method of contact and incorrect advice she had been given in relation to a …

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Technology is advancing at a rapid rate. Nowadays you can do virtually everything online – speak to friends, pay our bills, be entertained with online music or videos, find a partner, the list is endless! Housing associations like ourselves are increasingly using social networking sites to communicate with tenants (and tenants themselves are using the internet to communicate with us). We asked Adactus500 members to give us feedback on their use of the internet (and our website), their use of …

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Performance matters at Adactus and we are passionate about improving our standards. We continually monitor performance to assess how we are doing, see whether changes to service delivery have resulted in improvements and find out where we need to focus our attentions. The table in the image gallery (click on the image to view the table) presents key performance information for Adactus Housing Association (presented ‘Year to Date’-YTD) for the last financial year (2011/12) along with target and trend information …

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Our Tenancy Enforcement Team in Manchester recently took action against a tenant in Gorton following complaints that his dog was barking and howling for up to nine hours a day while left it unattended. Complaints about the dog were first received in summer 2011. At the time, we warned our tenant that if he did not take steps to stop the nuisance caused by the dog, we would withdraw permission for him to keep it at his flat. We also …

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In March and April of this year we asked Adactus500 how satisfied they were with our overall service, the quality of their home and neighbourhood, our repairs and maintenance and whether we took their views into account.  » Please click here to view the infographics report. What we learned from the results: 1. Four fifths of the members said they were satisfied with our overall service, a slight increase on previous years. 2. Well over three quarters said they were …

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